Are you having trouble with your Ring Chime not working? It can be frustrating when you miss important visitors or deliveries because your chime isn’t functioning properly. Fortunately, there are several reasons why your Ring Chime may not be working, and you can fix most of them quickly and easily.
Possible reasons for your Ring Chime not working include disconnection from Wi-Fi and insufficient power supply. Reconnect the chime following Ring Help’s steps and check compatibility for sufficient power. Our article addresses these issues and offers solutions to get your Ring Chime working again.
Understanding Ring Chime
The Ring Chime is a device that works in conjunction with your Ring Doorbell or Ring Security Camera to provide an audible alert when someone rings the doorbell or when motion is detected. Here’s what you need to know about understanding Ring Chime.
Ring Chime Light Colors
The Ring Chime has a light on the front that indicates its status. Here’s what the different colors mean:
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- Solid Blue: The Ring Chime is connected to Wi-Fi and functioning normally.
- Flashing Blue: The Ring Chime is in setup mode and ready to be configured.
- Flashing White: The Ring Chime is attempting to connect to Wi-Fi.
- Solid Red: The Ring Chime is not connected to Wi-Fi.
- Flashing Green and Blue: The Ring Chime is updating its firmware.
- Flashing Red: Failed setup due to no internet connection
- Solid Green: Booting up
Ring Chime Sounds
The Ring Chime has several different sounds that you can choose from to alert you when someone rings the doorbell or when motion is detected. To change the sound, open the Ring app on your smartphone, tap on the Ring Chime device, and then tap on “Chime Tones.” From there, you can select a new sound.
Troubleshooting Ring Chime Issues
If you’re having issues with your Ring Chime, there are a few things you can try:
- Make sure the Ring Chime is connected to Wi-Fi.
- Check the Ring app to make sure the Ring Chime is set up correctly.
- Try resetting the Ring Chime by unplugging it and plugging it back in.
- Make sure the Ring Chime is within range of your Wi-Fi network.
By understanding the Ring Chime’s light colors, sounds, and troubleshooting steps, you can ensure that your Ring Doorbell or Ring Security Camera is functioning properly and that you’ll always get alerts when someone is at your door.
Why is Ring Chime not working?
If your Ring Chime is not working, it can be frustrating, especially if you rely on it to alert you to visitors or deliveries. Here are some common reasons why your Ring Chime may not be working:
Connectivity Issues
One of the most common reasons why a Ring Chime may not work is connectivity issues. Your Ring Chime device will not work properly without a reliable internet connection. To check the connectivity of your Ring Chime, you can follow these steps:
- Make sure that your Wi-Fi is operational and stable.
- Open up the Ring app on your smartphone.
- Check if your Ring Chime is connected to your Wi-Fi network.
Power Issues
Another reason why your Ring Chime may not be working is power issues. Your Ring Chime needs a reliable source of power to function correctly. Here are some steps to take if you suspect that your Ring Chime is not getting enough power:
- Check that you plug in your Ring Chime into a working power outlet.
- Try plugging your Ring Chime into a different power outlet.
- If your Ring Chime is battery-powered, make sure that you fully charge the batteries.
Compatibility Issues
If you have an older Ring Chime device, it may not be compatible with newer Ring devices. Make sure that your Ring Chime is compatible with your other Ring devices. You can check the compatibility of your Ring Chime by visiting the Ring website.
Software Issues
Sometimes, your Ring Chime may not work due to software issues. If you suspect that your Ring Chime has a software issue, try resetting your device. You can reset your Ring Chime by pressing and holding the reset button on the back of the device for 15 seconds.
In conclusion, there are several reasons why your Ring Chime may not be working. By following the steps outlined above, you can troubleshoot your device and get it working again.
Troubleshooting Steps for Ring Chime
If you’re having trouble with your Ring Chime, there are a few steps you can take to troubleshoot the issue. Here are some things to try:
Checking the Wi-Fi Connection
If your Ring Chime is not working, one of the first things to check is your Wi-Fi connection. Here are some steps you can take to troubleshoot your Wi-Fi connection:
- Check your Wi-Fi network: Make sure your Wi-Fi network is working properly and that your Ring Chime is connected to the correct network. You can check your Wi-Fi network by testing your internet connection on another device.
- Check your Wi-Fi signal strength: If your Wi-Fi signal is weak, your Ring Chime may not be able to connect to your network. You can check your Wi-Fi signal strength through the Ring app. Go to Devices > Ring Chime > Device Health > Network and look at the Signal Strength.
- Check your Wi-Fi band: Ring Chime only works with 2.4 GHz Wi-Fi networks. If your Wi-Fi network is 5 GHz, your Ring Chime may not be able to connect. You can check your Wi-Fi band through your router settings.
- Restart your router: Restarting your router can help resolve Wi-Fi connectivity issues. Unplug your router for 30 seconds and then plug it back in.
- Move your router closer: If your Wi-Fi signal is weak, try moving your router closer to your Ring Chime. This can help improve connectivity.
By following these steps, you can troubleshoot your Wi-Fi connection and help resolve any issues with your Ring Chime not working.
Checking Ring Chime Compatibility
If your Ring Chime is not working, the first thing you should do is check your Ring Chime compatibility. Not all Ring Chimes are compatible with all Ring Doorbells, so it’s important to make sure that your Ring Chime is compatible with your Ring Doorbell.
To check the compatibility of your Ring Chime, you can visit the Ring website and look for the list of compatible Ring Chimes for your particular Ring Doorbell. You can also check the packaging of your Ring Chime to see if it is compatible with your Ring Doorbell.
If you have an older Ring Chime, it may not be compatible with newer Ring Doorbells. In this case, you may need to upgrade your Ring Chime to a newer model that is compatible with your Ring Doorbell.
It’s important to note that not all Ring Chimes are compatible with all Ring Doorbells, so it’s important to make sure that your Ring Chime is compatible with your Ring Doorbell before you purchase either device. If you’re not sure if your Ring Chime is compatible with your Ring Doorbell, you can contact Ring customer support for assistance.
Checking Ring App Settings
If your Ring Chime is not working, checking your Ring app settings is a crucial step in troubleshooting the issue. Here are some settings to check:
Chime Alerts
Make sure that your Chime Alerts are enabled in the Ring app. To do this, navigate to the Devices menu, select your Chime, and go to Audio Settings. From there, make sure that Chime Alerts are on. You can also adjust the volume of your Chime Alerts in this section.
Chime Tones
If your Chime Alerts are on but you still aren’t hearing any sound, check your Chime Tones settings. Make sure that the volume slider is not all the way down. You can also select a different Chime Tone to see if that resolves the issue.
Linked Devices
Ensure that your Ring Chime is linked up to your Doorbell in the Ring app. To do this, go to the Devices menu, select your Chime, and navigate to Linked Devices. From there, make sure that you select your Doorbell as the linked device.
Wi-Fi Connection
Check that your Ring Chime is connected to your Wi-Fi network. If it’s not, follow the steps in the Ring app to connect it. You may also want to move your Chime closer to your router to improve the Wi-Fi signal strength.
By checking these settings in the Ring app, you can often resolve issues with your Ring Chime not working. If you continue to experience problems, try resetting your Chime or contacting Ring customer support for further assistance.
Inspecting Power Supply
If your Ring Chime is not working, the first thing you need to check is its power supply. Here are some steps you can take to inspect the power supply of your Ring Chime:
- Check the power outlet – Make sure that the outlet where your Ring Chime is plugged in is working. You can do this by plugging in another device and checking if it works.
- Check the power cable – Inspect the power cable of your Ring Chime for any damage or frayed wires. If you find any damage, replace the cable immediately.
- Check the voltage – Check if your Ring Chime is receiving the correct voltage. You can do this by checking the voltage requirements of your Ring Chime and comparing it with the voltage output of the power outlet.
- Check the transformer – If your Ring Chime is hardwired, check the transformer to make sure it is working properly. You can do this by using a multimeter to check the voltage output of the transformer.
- Check the fuse – If your Ring Chime is hardwired, check the fuse to see if it is blown. Replace the fuse if necessary.
If you have checked all of the above and your Ring Chime is still not working, it may be time to contact Ring support for further assistance.
When to Contact Support
If you’ve tried all of the above steps and your Ring Chime still isn’t working, it may be time to contact Ring support. They can help you troubleshoot the issue and determine if your device needs repairing or replacing.
How to Reset Ring Chime
If your Ring Chime is not working as intended, resetting it to its factory default state may help. Here’s how to reset your Ring Chime:
Ring Chime 1st Generation
- Press and hold the reset button on the back of the Ring Chime for 15 seconds.
- Release the reset button.
Ring Chime 2nd Generation
- Press and hold the button on the side of the Ring Chime for 15 seconds.
- Release the button.
How to Reset Ring Chime Pro
- Locate the reset button on the back of the Ring Chime Pro.
- Press and hold the reset button for 15 seconds.
- Release the reset button.
After resetting your Ring Chime, you will need to set it up again using the Ring app. If you are still experiencing issues with your Ring Chime, try troubleshooting it using the tips provided in the Ring Help Center.
It’s important to note that resetting your Ring Chime will erase all of its settings, including any custom chime tones you have set up. You will need to set up your chime tones again after resetting your Ring Chime.
If resetting your Ring Chime does not resolve the issue, you may need to contact Ring support for further assistance.
Ring Chime not flashing, what to do?
If your Ring Chime is not flashing, it may indicate that the device is not receiving power or there is no connection to the Wi-Fi network. Here are some steps you can take to troubleshoot the issue:
- Check power source: Make sure your Ring Chime is properly plugged into a power outlet. If it’s not, unplug it and plug it back in. Check if the LED indicator light on the front of the device turns on and starts flashing.
- Reset the Ring Chime: If the device is still not flashing, try resetting it. Look for a small pinhole on the side of the device and use a paperclip or pin to press and hold the reset button for 15 seconds. Release the button and wait for the device to reset.
- Check Wi-Fi connection: If the Ring Chime is still not flashing, it may be disconnected from the Wi-Fi network. Check your Wi-Fi connection and make sure it’s working properly. If it’s not, try resetting your router or modem.
- Reconnect the Ring Chime: If the device is still not flashing, try reconnecting it to the Wi-Fi network. Open the Ring app on your smartphone and navigate to the Devices section. Select the Ring Chime and follow the on-screen instructions to reconnect it to the Wi-Fi network.
If none of these steps work, you may need to contact Ring customer support for further assistance. They can help you troubleshoot the issue and provide additional solutions to get your Ring Chime working again.
Frequently Asked Questions
Ring Chime solid green light, what does it mean?
If your Ring Chime has a solid green light, it means that it is connected to your Wi-Fi network and is working properly. You should be able to hear your Ring Doorbell or Ring Camera notifications through your Chime. If you are not receiving any notifications, make sure that your Chime is not on mute or set to a low volume.
Ring Chime flashing blue and green, what does it mean?
If your Ring Chime is flashing blue and green, it means that it is in setup mode and is ready to be connected to your Wi-Fi network. To connect your Chime to your network, open the Ring app on your phone and follow the instructions. If you have already set up your Chime and it is still flashing blue and green, try resetting it by holding down the button on the side of the Chime for at least 15 seconds until the light turns off and then back on again.
Remember that your Ring Chime needs to be within range of your Wi-Fi network to work properly. If you are experiencing connectivity issues, try moving your Chime closer to your router or adding a Wi-Fi extender to boost the signal.