Arlo cameras are a popular choice for homeowners and businesses alike due to their advanced features, including motion detection and high-quality video recording. However, Arlo camera not connecting to the WiFi network has been one issue that users have encountered. This can be frustrating, as it can prevent the camera from functioning properly and providing the desired level of security.
Why Arlo Camera is Not Connecting to WIFI
When an Arlo camera fails to connect to Wi-Fi, potential causes include camera issues, Wi-Fi network problems, or device compatibility. Fortunately, users can troubleshoot by resetting the camera, checking Wi-Fi settings, and updating firmware. Following these steps ensures proper Arlo camera connectivity to Wi-Fi.
Here are some of the more common reasons why your Arlo camera won’t connect to WIFI:
Outdated firmware
One of the most common reasons why your Arlo camera won’t connect to WIFI is because it has outdated firmware. Make sure that you have the latest firmware installed on your camera. You can check for updates by logging into your Arlo account and checking for firmware updates.
Network connectivity issues
Another reason why your Arlo camera may not be connecting to WIFI is due to network connectivity issues. Check to see if your network is working properly and if there are any issues with your router or modem. If you are having trouble with your network, try resetting your router or modem.
Incorrect login credentials
If you are entering incorrect login credentials, your Arlo camera won’t connect to WIFI. Make sure that you are entering the correct username and password for your Arlo account. If you have forgotten your login credentials, you can reset them by following the instructions on the Arlo website.
Weak WIFI signal
Your Arlo camera may not be connecting to WIFI due to a weak signal. Make sure that your camera is within range of your WIFI signal. If your camera is too far away from your router, try moving it closer or using a WIFI extender.
MAC filtering
If your router is using MAC filtering, your Arlo camera may not be able to connect to WIFI. Make sure that your camera’s MAC address is added to your router’s allowed devices list.
Frequency interference
Your Arlo camera may not be able to connect to WIFI due to frequency interference. Check to see if there are any other devices in your home that are using the same frequency as your camera. If there are, try turning them off or moving them away from your camera.
Wrong time zone
If your Arlo camera is not set to the correct time zone, it may not be able to connect to WIFI. Make sure that your camera is set to the correct time zone in your Arlo account settings.
Verify Internet Connectivity
If your Arlo camera is not connecting to WiFi, the first step is to verify that your internet connection is working properly. Here are a few things you can try:
Check other devices on the network
Check if other devices on your network, such as your phone or laptop, are able to connect to the internet. If they are not, the issue may be with your internet service provider (ISP) or the modem/router itself.
Reboot the router and modem
Try rebooting your modem and router by unplugging them from the power source for 30 seconds and then plugging them back in. This can help resolve connection issues.
Check network settings
Ensure that your network settings are configured correctly. Check that your network name (SSID) and password are correct. You can also try resetting your network settings to their default values.
Check for network outages
Check if there are any network outages in your area. You can do this by contacting your ISP or checking their website or social media pages for updates.
By verifying your internet connectivity, you can rule out any issues with your network that may be preventing your Arlo camera from connecting to WiFi. If the issue persists, you can move on to the next step of troubleshooting.
Check Arlo Camera and Base Station Settings
If your Arlo camera is not connecting to WiFi, the issue could be with the camera or the base station. In this section, we will guide you through the steps to check your Arlo camera and base station settings.
Check firmware version
Make sure that your Arlo camera and base station are running on the latest firmware version. To check the firmware version:
- Launch the Arlo app on your mobile device.
- Tap on the “Settings” icon.
- Select “My Devices” and then choose your Arlo camera or base station.
- Check the firmware version listed under “Device Info.”
If you find that your device is not running on the latest firmware version, update it by following the instructions provided in the Arlo app.
Check for any pending updates
Make sure that there are no pending updates for your Arlo camera or base station. To check for any pending updates:
- Launch the Arlo app on your mobile device.
- Tap on the “Settings” icon.
- Select “My Devices” and then choose your Arlo camera or base station.
- If there are any pending updates, you will see a notification under “Device Info.” Follow the instructions provided in the Arlo app to update your device.
Verify correct login credentials
Make sure that you are using the correct login credentials to access your Arlo camera or base station. To verify your login credentials:
- Launch the Arlo app on your mobile device.
- Tap on the “Settings” icon.
- Select “My Devices” and then choose your Arlo camera or base station.
- Check that the email address and password listed under “Device Info” are correct.
If you are not sure about your login credentials, reset your password by following the instructions provided in the Arlo app.
Verify MAC filtering settings
Make sure that your Arlo camera or base station is not being blocked by MAC filtering settings. To verify MAC filtering settings:
- Log in to your router’s settings page.
- Check that the MAC address of your Arlo camera or base station is not blocked.
- If the MAC address is blocked, add it to the allowed list.
Check time zone
Make sure that the time zone settings on your Arlo camera or base station are correct. To check the time zone settings:
- Launch the Arlo app on your mobile device.
- Tap on the “Settings” icon.
- Select “My Devices” and then choose your Arlo camera or base station.
- Check that the time zone listed under “Device Info” is correct.
If the time zone settings are incorrect, update them by following the instructions provided in the Arlo app.
Troubleshoot the Arlo Camera and Base Station
If your Arlo camera is still not connecting to the base station, it may be time to troubleshoot the camera and base station. Follow these steps to identify and resolve any issues:
Check Arlo camera and base station status lights
The first thing you should do is check the status lights on your Arlo camera and Base Station. Here’s what the lights mean:
| Arlo Camera Status Light | Base Station Status Light |
| Solid green | Power and internet are on |
| Blinking amber | Camera is syncing |
| Blinking blue | Camera is connecting |
| Solid blue | Camera is connected |
| Solid amber | Camera is updating |
| Off | Camera is not connected |
If the camera’s status light is off, it may not be getting power. Check to make sure the batteries are installed correctly and have enough charge. If the base station’s status light is off, make sure it’s plugged in and connected to the internet.
Perform a factory reset on the camera and base station
If the status lights indicate that there is an issue, try performing a factory reset on both the camera and the base station. This will reset the devices to their default settings and may resolve any connectivity issues.
To perform a factory reset on the Arlo camera, press and hold the reset button on the back of the camera for 10 seconds. The LED light on the front of the camera will blink amber and blue to indicate that the reset is complete.
To perform a factory reset on the base station, press and hold the reset button on the back of the station for 10 seconds. The LED light on the front of the station will blink green to indicate that the reset is complete.
Re-sync the camera with the base station
Once you have performed a factory reset on both the camera and the base station, try re-syncing the camera with the base station. To do this, follow these steps:
- Launch the Arlo app or log in to your account at my.arlo.com.
- Tap or click the settings icon.
- Check the base station status. If you do not see the base station, you must add the base station to your system before you can sync any cameras to it.
- Press the sync button on the base station. The LED light on the front of the station will blink green.
- Press the sync button on the Arlo camera. The LED light on the front of the camera will blink blue.
- Wait for the LED lights on both the camera and the base station to turn solid green, indicating that the camera has successfully synced with the base station.
Improve WIFI Signal Strength
If your Arlo camera is having trouble connecting to your WIFI network, it may be due to a weak signal. Here are some tips to improve your WIFI signal strength and get your Arlo camera up and running.
Move the router closer to the camera
The further away your Arlo camera is from your router, the weaker the WIFI signal will be. Try moving your router closer to the camera to improve the signal strength. If possible, place your router in a central location in your home to ensure the best coverage.
Remove any obstacles that may interfere with the signal
Obstacles such as walls, appliances, and other electronics can interfere with your WIFI signal and weaken it. Try moving your router to a higher location to avoid interference from obstacles. You can also try moving your Arlo camera to a location with fewer obstacles in the way.
Purchase a WIFI extender or repeater
If moving your router closer to the camera is not possible, consider purchasing a WIFI extender or repeater. These devices can boost your WIFI signal and extend its range, allowing your Arlo camera to connect to the network more easily. Make sure to choose a device that is compatible with your router and Arlo camera.
Upgrade to a mesh WIFI system
A mesh WIFI system is a network of devices that work together to provide seamless WIFI coverage throughout your home. This type of system can be especially helpful if you have a large home or multiple floors. Consider upgrading to a mesh WIFI system if you are experiencing persistent WIFI signal issues.
By following these tips, you can improve your WIFI signal strength and get your Arlo camera connected to your network.
Additional Tips to Maintain a Stable Connection for Your Arlo Camera
When it comes to maintaining a stable connection for your Arlo camera, there are a few additional tips that you can follow to ensure that your camera is always connected and working properly.
Keep the firmware updated
One of the most important things you can do to maintain a stable connection for your Arlo camera is to keep the firmware updated. Arlo regularly releases firmware updates that include bug fixes, security patches, and other improvements that can help improve the performance of your camera and ensure that it stays connected to your network.
Ensure the camera is in a good location
Another important factor to consider is the location of your Arlo camera. Make sure that it is placed in an area with a strong Wi-Fi signal and that it is not too far away from your router. If your camera is too far away from your router, it may have trouble maintaining a stable connection.
Use a strong password and avoid sharing it
Using a strong password is also important to maintain a stable connection for your Arlo camera. Make sure that your password is at least 8 characters long and includes a mix of uppercase and lowercase letters, numbers, and symbols. Additionally, avoid sharing your password with others, as this can increase the risk of unauthorized access to your camera.
Use a guest network for visitors
If you have visitors who need to connect to your Wi-Fi network, consider setting up a guest network for them to use. This can help prevent your Arlo camera from being kicked off the network due to too many devices being connected at once.
Limit the number of devices connected to the network
Finally, it is important to limit the number of devices that are connected to your Wi-Fi network. Too many devices can cause congestion on the network and make it difficult for your Arlo camera to maintain a stable connection. Consider disconnecting devices that are not in use or upgrading to a higher-speed internet plan if you have many devices that need to be connected at once.
Contact Customer Support
If you have given it all you got to no avail, contact Arlo customer support for guidance. The camera could be defective, or its firmware is corrupt. Contacting the support team should get the unit replaced if it is still under warranty.