If you’re having trouble connecting your Arlo Base Station to the internet, you’re not alone. Many Arlo users have reported issues with their Base Station not connecting. This can be a frustrating experience, especially if you rely on your Arlo system for home security.
Possible reasons for your Arlo Base Station’s internet connection issues include problems with your internet, Base Station hardware, Arlo account, or app. Address the matter promptly to maintain a secure home.
In this article, we’ll explore some of the most common reasons why Arlo Base Stations fail to connect to the internet and provide some troubleshooting tips to help you resolve the issue.
Why is Arlo Base Station Not Connecting
If you are having trouble connecting your Arlo Base Station to the internet, there could be a few reasons why. Here are some common issues and their possible solutions:
- Power supply issues: Make sure that the power adapter of your Arlo Base Station is plugged in and functioning properly. If not, try using a different power adapter to see if that resolves the issue.
- Internet connectivity issues: Check if your router is powered on and properly connected to the internet. If the Internet LED light on your router is not green, try resetting your router and then reconnecting your Arlo Base Station to it.
- Distance issues: If your Arlo Base Station is too far away from your router, it may be unable to connect to the internet. Try moving your Base Station closer to your router or using a Wi-Fi range extender to improve connectivity.
- Compatibility issues: Ensure your Arlo Base Station is compatible with your router and internet service provider. Check the specifications of your Base Station and compare them to your router and internet service provider to ensure compatibility.
- Firewall issues: If your router has a firewall enabled, it may block your Arlo Base Station from connecting to the internet. Try disabling the firewall temporarily to see if that resolves the issue.
If none of these solutions work, you may need to contact Arlo customer support for further assistance.
How can I troubleshoot my Arlo base station connection issues?
If you are experiencing connection issues with your Arlo base station, there are a few troubleshooting steps you can take to resolve the issue. Here are some things you can try:
Checking Internet Connection
If your Arlo Base Station is not connecting to the internet, the first thing to do is check your internet connection. Here are a few steps to help you troubleshoot the issue:
- Check the Internet LED on your Arlo Base Station. If the LED is solid amber or blinking amber, there is a problem with your connection. If the LED is blue or green, your connection is working correctly.
- Ensure that your internet connection is strong and stable. If you use a Wi-Fi connection, ensure your router works correctly, and your signal strength is good. You can try moving your router closer to your Arlo Base Station to improve the signal.
- If you use an Ethernet cable to connect your Arlo Base Station to your router, ensure the cable is securely connected at both ends. You can try using a different cable to see if that resolves the issue.
- Check that your internet service provider is not experiencing any outages or maintenance work in your area. You can contact your provider for more information.
By following these steps, you can quickly determine if your internet connection is the cause of your Arlo Base Station not connecting issue. If the problem persists, you may need to contact Arlo support for further assistance.
Restart Arlo Base Station
If you are experiencing connectivity issues with your Arlo Base Station, restarting it can help resolve the problem. Here are the steps to restart your Arlo Base Station:
- Log in to your Arlo account and go to Settings.
- Select Base Station Settings.
- Click on the Restart button.
Once you’ve clicked on the Restart button, your Arlo Base Station will reboot. This process can take a few minutes to complete. After restarting, check the Internet LED on your Arlo Base Station. The Base Station is connected to the internet if the LED is solid or blinking green.
If the LED is still solid or blinking amber, there may be an issue with your internet connection. Check your router and modem to make sure they are functioning properly. You can also try resetting your modem and router.
Check Ethernet Cable
If your Arlo Base Station is not connecting to the internet, one of the first things you should check is the Ethernet cable. The Ethernet cable connects the Base Station to your router, allowing it to access the internet and communicate with the Arlo servers. Here are some steps to check the Ethernet cable:
- Check the Ethernet cable connections: Ensure that the Ethernet cable is securely plugged into both the Base Station and the router. Sometimes, the cable can become loose, causing connection issues.
- Try a different Ethernet cable: If the Ethernet cable is securely connected, but the Base Station is still not connecting, try using a different Ethernet cable. Sometimes, cables can become damaged or faulty, causing connection issues.
- Verify that the router is working: Check that your router is working correctly. Ensure that the router is powered on and that the Ethernet port works correctly. You can check this by connecting another device to the same Ethernet port and verifying that it can access the internet.
By checking the Ethernet cable and following these steps, you can troubleshoot and resolve any connection issues with your Arlo Base Station.
Update Firmware
If your Arlo Base Station is not connecting, one of the first things you should check is whether the firmware is up to date. Outdated firmware can cause connectivity issues and other problems. Here’s how to update the firmware on your Arlo Base Station:
- Open the Arlo app and go to Settings.
- Select My Devices and choose your Base Station.
- Tap on Device Info and then Firmware.
- If there is a firmware update available, tap on Update.
Note that the firmware update process may take some time, and it’s important not to turn off your Base Station or SmartHub while the update is in progress. Wait for the update to complete before doing anything else.
Updating the firmware on your Arlo Base Station is a simple process that can help resolve connectivity issues and other problems. If you’re experiencing issues with your Base Station, it’s worth checking whether a firmware update is available.
Resetting the Arlo Base Station
If your Arlo Base Station is not connecting to the app, you may need to reset it to its default settings. Here are the steps to reset your Arlo Base Station:
- Locate the reset button on the back of the base station. It is a small, circular button that you must press with a paperclip or similar tool.
- Press and hold the reset button for about 10 seconds.
- Release the reset button when the power LED on the front of the base station starts flashing amber.
- Wait for the base station to restart. This may take a few minutes.
- Once the base station has restarted, it will be reset to its default settings. You will need to set it up again using the Arlo app.
Note that resetting your Arlo Base Station will remove all of your settings and configurations. After resetting the base station, you will need to set up your cameras and other devices again.
If resetting your Arlo Base Station does not solve your connectivity issues, you may need to contact Arlo support for further assistance. They can help you troubleshoot the issue and determine if there is a hardware problem with your base station.
What do the different colored lights on my Arlo base station mean?
When setting up your Arlo Base Station, you may encounter different colored lights that indicate various states of the device. Here is a breakdown of each light color’s meaning:
For the 3-LED base station
| Power LED | Status |
| Green | The Base Station is powered on. |
| Blinking Green | A firmware update is in progress.(DO NOT TURN OFF THE BASE STATION OR CAMERAS.) |
| Amber | The Base Station is booting up. |
| Off | The Base Station is powered off. |
| Internet LED | Status |
| Green | The Base Station is connected to the Internet. |
| Blinking Green | The Base Station is sending data over the Internet. |
| Amber | The Base Station is connecting to the router but does not have internet connection |
| Off | The Base Station is not connected to a router. |
| Camera LED | Status |
| Green | Cameras are connected to the Base Station. |
| Blinking Green | The Base Station is attempting to sync with a camera. |
| Amber | A camera is too far from the Base Station/Signal strength is weak. |
| Off | No cameras detected. |
For the single status LED:
| LED Status | Meaning |
| Solid Blue | Connected to the Internet. |
| Slow Blinking Blue | Ready to sync and pair with a camera. Connecting with a camera. |
| Fast Blinking Blue | The SmartHub or Base Station with Siren has successfully paired with a camera. |
| Solid Amber | An error has occurred or something is wrong with the connection. |
| Slow Blinking Amber | The camera connection can’t be found, is out of range, or some other connection error has occurred. |
| Alternating Blue-Amber | A firmware update is in progress. A reset is in progress. |
| Off | The SmartHub or Base Station with Siren is not connected to power. |
In summary, understanding the different colored lights on your Arlo base station can help you troubleshoot any issues arising during setup or use.
What should I do if my Arlo base station is not being detected?
If you are experiencing issues with your Arlo base station not being detected, there are several steps you can take to troubleshoot the problem. Here are some things to try:
- Check the Internet LED on your Arlo base station. If it is off, blinking amber, or solid amber, your connection may have a problem.
- Make sure your base station is within range of your router and that there are no physical obstructions blocking the signal.
- Try resetting your base station by pressing and holding the reset button on the back of the device for 10 seconds.
- If you recently changed your router or updated your network settings, ensure your base station is connected to the correct network.
- Check for any firmware updates for your base station and install them if available.
Following these steps can increase your chances of resolving the issue with your Arlo base station not being detected.
Frequently Asked Questions
Why is my Arlo Pro 2 not connecting to the base station?
If your Arlo Pro 2 is not connecting to the base station, it could be due to a few reasons. First, check if the base station is powered on and connected to the internet. Next, ensure that the Arlo Pro 2 camera is within range of the base station and that the camera battery is charged. If the issue persists, try resetting the base station and camera.
What steps should I take to reset my Arlo base station?
To reset your Arlo base station, press and hold the reset button on the back of the base station until the power LED blinks amber. Once the power LED blinks amber, release the reset button. The base station will restart, and all settings will be restored to their default values. Please note that resetting the base station will remove all associated devices.
How can I connect my Arlo base station to WiFi?
To connect your Arlo base station to WiFi, first, ensure that the base station is powered on and connected to the internet via an ethernet cable. Next, log in to your Arlo account and select the base station you wish to connect to WiFi. Then, select “Device Settings” and “Base Station Settings” and click “Edit”. Follow the on-screen instructions to connect your base station to WiFi.