If you’re a Geeni camera user, you may have experienced the frustration of seeing your camera offline. This can happen for a variety of reasons, including a lost internet connection, changes to your router settings, or even a power outage. Whatever the cause, it’s important to know how to fix the issue so that you can continue to monitor your home or office.
Your Geeni camera may be offline due to a lost internet connection, possibly from router connectivity issues or an area-wide outage. Changes in router settings like new passwords or Wi-Fi names, or switching providers, can also cause the camera to go offline.
Why Geeni Camera Goes Offline
Geeni cameras are designed to provide you with round-the-clock security and peace of mind. However, sometimes you may encounter issues with your camera going offline. Here are a few reasons why your Geeni camera may go offline:
- Internet Connection Issues: Geeni cameras rely on a stable internet connection to function correctly. If your internet connection is intermittent or lost, your camera may go offline. Ensure that your Wi-Fi router is online and in range, and your internet connection is stable.
- Power Outage or Power Surge: A power outage or power surge can cause your Geeni camera to go offline. In such cases, the camera may need to be reset by unplugging it from the power source and plugging it back in after a few minutes.
- Changes in Router Settings: If you’ve made changes to your router settings, such as changing the Wi-Fi name or password, your Geeni camera may go offline. Ensure that your camera is connected to the correct Wi-Fi network and that the Wi-Fi password is correct.
- Firmware Issues: Geeni cameras require firmware updates to function correctly. If your camera is not updated to the latest firmware version, it may go offline. Ensure that your camera has the latest firmware update by checking for updates in the camera settings.
- Distance from Wi-Fi Router: If your Geeni camera is too far away from your Wi-Fi router, it may go offline. Ensure that your camera is within 15 feet of the Wi-Fi router to ensure that the camera works at all times.
By understanding the reasons why your Geeni camera may go offline, you can take steps to prevent it from happening and ensure that your camera provides you with the security and peace of mind you need.
How to Get Geeni Camera Back Online
Check Internet Connection
If your Geeni camera goes offline, one of the first things to check is your internet connection. A weak or lost connection can cause the camera to disconnect from the network and go offline. Here are some steps to check your internet connection:
- Check other devices: If other devices in your home are also experiencing connectivity issues, it may be a problem with your internet service provider or router. Try resetting your router and modem, and check if the connection improves.
- Check the camera settings: Make sure the camera is connected to the correct Wi-Fi network. Open the Geeni app, select the camera, and check the Wi-Fi network name and password. If the camera is not connected to the correct network, you will need to reconnect it.
- Check the signal strength: If the camera is too far from the router or there are too many walls or obstacles between them, the signal strength may be weak. Move the camera closer to the router or try using a Wi-Fi extender to improve the signal.
- Check for interference: Other devices in your home, such as cordless phones or microwaves, can interfere with the Wi-Fi signal. Move the camera away from these devices or try using a different Wi-Fi channel.
By checking your internet connection and taking the steps above, you can troubleshoot and resolve any connectivity issues with your Geeni camera.
Check Power
If your Geeni camera is showing offline, the first thing you need to check is the power source. Here are some steps to follow:
- Ensure that your camera is properly plugged into a power source. Check that the power adapter is securely connected to the camera and that the other end is plugged into a working electrical outlet.
- If you are using a battery-powered camera, check the battery level. If the battery is low, plug the camera into its power adapter and cable to start charging it. The camera should turn on as soon as the power cable is connected.
- Check if there has been a power outage or power surge in your area. If there has been, wait for a few minutes and check if your camera is back online.
- If you have checked all of the above and your camera is still showing offline, try using a different power adapter or cable. Sometimes, the issue may be with the power source and not the camera itself.
It is important to note that if your camera is not receiving enough power, it may not function properly, and this could be the reason why it is showing offline. Therefore, it is crucial to ensure that your camera is receiving the right amount of power.
Power Cycle Devices
If you are experiencing issues with your Geeni camera going offline, one of the first things you can try is power cycling your camera and router. Power cycling is the process of turning off and then turning back on your device. This can help clear any temporary issues that may be causing your camera to go offline.
To power cycle your Geeni camera, follow these steps:
- Unplug the camera from the power source.
- Wait for at least 10 seconds.
- Plug the camera back into the power source.
To power cycle your router, follow these steps:
- Unplug the router from the power source.
- Wait for at least 10 seconds.
- Plug the router back into the power source.
After power cycling your devices, wait for a few minutes to see if your camera goes back online. If your camera is still showing offline, try resetting your camera and setting it up again.
It is important to note that power cycling should not be done too frequently as it can cause damage to your devices. Only power cycle your devices when necessary.
Checking for Updates
To ensure that your Geeni camera is functioning properly, it is important to check for firmware updates regularly. Firmware updates can fix bugs, improve performance, and add new features to your camera. Here’s how you can check for firmware updates in the Geeni app:
- Open the Geeni app and select the camera you want to update.
- Tap the three dots in the top right corner of the screen to access advanced settings.
- Tap “Check for firmware update” to see if there is a new update available for your camera.
If an update is available, follow the instructions on the screen to download and install it. It is important to note that firmware updates can take a few minutes to complete and may require your camera to restart.
It is recommended that you check for firmware updates regularly to ensure that your camera is functioning at its best. You can also enable automatic firmware updates in the Geeni app to ensure that your camera is always up to date.
In addition to firmware updates, it is also important to keep your Geeni app up to date. Check the app store regularly for updates and install them as soon as they become available. This will ensure that you have access to the latest features and bug fixes.
Resetting the Camera
If your Geeni camera is experiencing issues like being offline or unreachable, resetting it may help resolve the problem. Here are the steps to reset your Geeni camera:
- Locate the reset button on your camera. It is usually located on the bottom or back of the device.
- Press and hold the reset button for at least 5-10 seconds until you hear a voice prompt or see the LED light flashing.
- Release the button and wait for the camera to reboot. This may take a few minutes.
After the camera has finished rebooting, you will need to set it up again using the Geeni app. Make sure to follow the app’s instructions carefully to ensure a successful setup.
Resetting your Geeni camera can help fix issues like lost internet connection, power outages or surges, changes in router settings, or switching internet providers.
Remember to keep your camera’s firmware up to date by checking for updates regularly in your device settings. This can help prevent future issues and ensure optimal performance.
How to Reconnect Geeni camera to WiFi?
If your Geeni camera has gone offline, it may be because it lost its connection to your Wi-Fi network. Here’s how to reconnect it:
- Make sure your camera is plugged in and turned on.
- Open the Geeni app on your smartphone or tablet.
- Tap on the camera that you want to reconnect.
- Tap on the settings icon in the top right corner of the screen.
- Tap on “Wi-Fi Settings.”
- Tap on “Change Wi-Fi Network.”
- Select your Wi-Fi network from the list of available networks.
- Enter your Wi-Fi network password.
- Tap “Save” to save the new Wi-Fi settings.
Your camera should now be connected to your Wi-Fi network again. If you’re still having trouble, try the following:
- Move your camera closer to your Wi-Fi router.
- Restart your Wi-Fi router.
- Reset your camera to its factory settings and set it up again.
Remember that a stable Wi-Fi connection is essential for your Geeni camera to work properly.
Contact Support
If you are experiencing issues with your Geeni camera going offline, the first step is to try troubleshooting the problem yourself. However, if you are still having difficulty, you may need to contact Geeni support for assistance.
Frequently Asked Questions
Why is my Geeni camera blinking red?
If your Geeni camera is blinking red, it may indicate that the camera is not connected to the internet or there is a weak Wi-Fi signal. You can try resetting your camera and router, or moving your camera closer to your router to improve the signal strength.
Why does my Geeni camera keep going offline?
There are several reasons why your Geeni camera may keep going offline. It could be due to a weak Wi-Fi signal, intermittent or lost internet connection, power outage or surge, changes in your router settings, or if you have changed your router or internet provider. You can try removing the device from the Geeni app and setting it up again to get it back online.
Geeni lights offline Google Home?
If your Geeni lights are offline on Google Home, it could be due to a connectivity issue between your Geeni app and Google Home. You can try unlinking and relinking your Geeni account to Google Home to resolve the issue.
Why is my Geeni camera not connecting?
If your Geeni camera is not connecting, it could be due to a weak Wi-Fi signal, incorrect Wi-Fi password, or if the camera is too far away from the router. You can try resetting your camera and router, or moving your camera closer to your router to improve the signal strength. Also, make sure that you have entered the correct Wi-Fi password during the setup process.