Are you having trouble with your Eufy camera not recording events? It can be frustrating to rely on a security camera only to find out that it is not working as intended. Fortunately, there are several ways to troubleshoot this issue and get your Eufy camera recording events again.
If your Eufy camera isn’t recording events, check the motion detection settings. Enable motion detection and adjust sensitivity properly. Low sensitivity may result in missed motion, while high sensitivity can lead to false alarms and battery drain.
Why is my Eufy camera not recording events?
If you are facing issues with your Eufy camera not recording events, there could be several reasons behind it. Here are a few possible reasons:
Motion Detection Sensitivity
One possible reason why your Eufy camera is not recording events could be due to the motion detection sensitivity settings. If the sensitivity is set too low, the camera may not be able to detect any motion, and hence, not record any events. On the other hand, if the sensitivity is set too high, the camera may trigger false alarms and record unnecessary events. Therefore, it is essential to find the right balance and adjust the sensitivity settings accordingly.
Recording Mode
Another possible reason why your Eufy camera is not recording events could be due to the recording mode settings. If the recording mode is turned off, the camera will not record any events. Therefore, it is important to ensure that the recording mode is enabled in the Eufy app.
Camera Placement
The placement of your Eufy camera can also affect its ability to record events. If the camera is not positioned correctly, it may not be able to capture the entire area of interest, and hence, not record any events. Therefore, it is important to ensure that the camera is placed in the right location and is pointing in the right direction.
Camera Firmware
Sometimes, the firmware of your Eufy camera may be outdated, which could cause issues with recording events. Therefore, it is important to ensure that your camera’s firmware is up-to-date and that you have installed any available updates.
Camera Connectivity
If your Eufy camera is not connected to the internet or is experiencing connectivity issues, it may not be able to record events. Therefore, it is important to ensure that your camera is connected to a stable and reliable internet connection.
Camera Hardware
Lastly, if none of the above solutions work, there could be an issue with your Eufy camera’s hardware. In such cases, it is recommended to contact Eufy customer support for further assistance.
In conclusion, if your Eufy camera is not recording events, there could be several reasons behind it. By considering the above factors and troubleshooting accordingly, you can resolve the issue and ensure that your camera is functioning properly.
Troubleshooting Eufy Camera not Recording Events
Checking Camera Settings
If your Eufy camera is not recording events, the first thing you should do is check its settings. Here are some steps to follow:
- Open the Eufy Security app and go to the Security tab.
- Check if the camera is in Home/Away mode and the Record Video checkbox is selected.
- Verify that the camera is not in Disarmed mode, as it will not detect or record any events.
- Make sure the camera is powered on and online.
If you have multiple cameras, you can check their settings by tapping on the camera name in the Security tab and selecting Settings. From there, you can adjust the camera’s motion detection sensitivity, recording schedule, and other settings.
It’s also important to note that some Eufy cameras have different settings than others. For example, the Eufy Indoor Cam has a privacy mode that disables recording and live streaming, while the Eufy SoloCam has a sleep mode that conserves battery life.
Inspecting Internet Connection
If your Eufy camera is not recording events, one of the possible reasons could be a poor internet connection. Here are some steps to check your internet connection:
- Check your Wi-Fi signal strength: Make sure your Eufy camera has a strong Wi-Fi signal. You can check this by going to the camera settings in the Eufy app and looking at the Wi-Fi signal strength indicator. If the signal is weak, try moving the camera closer to the router or using a Wi-Fi extender.
- Check your internet speed: Your Eufy camera requires a minimum internet speed of 2 Mbps upload and download. You can check your internet speed by using an online speed test tool. If your internet speed is slow, try resetting your router or contacting your internet service provider.
- Check for network congestion: If your internet speed is fine, but your Eufy camera is still not recording events, there could be network congestion. This means that too many devices are using the internet at the same time, causing a bottleneck. Try turning off other devices or limiting their internet usage to see if this solves the problem.
- Check for internet outages: If your Eufy camera is still not recording events, check if there is an internet outage in your area. You can check this by contacting your internet service provider or checking their website for any outage notifications.
By following these steps, you can ensure that your Eufy camera has a stable and strong internet connection, which is essential for it to record events properly.
Examining Power Supply
One of the common reasons why your Eufy camera may not be recording events is due to power supply issues. Here are a few things to look out for:
- Check the power source – Ensure that the camera is receiving power from a reliable source. If you are using batteries, make sure they are fully charged. If you are using a power adapter, ensure that it is connected to a working power outlet.
- Inspect the cable – Check the cable for any damage or wear and tear. If you notice any damage, replace the cable with a new one.
- Verify the voltage – Ensure that the voltage of the power source matches the voltage required by the camera. You can find this information in the user manual or on the Eufy website.
- Consider using a surge protector – Power surges can damage the camera and cause it to malfunction. Consider using a surge protector to protect your camera from power surges.
If you have checked the power supply and the camera is still not recording events, try resetting the camera or adjusting the motion detection settings.
Looking at Storage Issues
If your Eufy camera is not recording events, one of the possible causes could be storage issues. Here are some things to consider:
- Check your storage capacity: If your camera’s storage is full, it won’t be able to record new events. Check your storage capacity in the EufySecurity app. If it’s full, you may need to delete some old footage or upgrade your storage plan.
- Check your storage settings: Make sure your camera is set to record events and not just continuous footage. You can adjust these settings in the EufySecurity app under the Security tab.
- Check your Wi-Fi connection: If your Wi-Fi connection is weak or unstable, it may cause issues with your camera’s storage. Make sure your camera is within range of your Wi-Fi router and that your connection is stable.
- Consider adding an SD card: If your camera supports SD cards, consider adding one to increase your storage capacity. This can be a cost-effective solution for those who don’t want to upgrade their storage plan.
- Consider cloud storage: Eufy offers cloud storage plans for those who want to store their footage off-site. This can be a good option for those who want to ensure their footage is secure and easily accessible.
By checking your storage capacity, settings, and connection, and considering additional storage options, you can address storage issues that may be causing your Eufy camera to not record events.
Updating Firmware and App
To ensure that your Eufy camera is working correctly, it is essential to keep the firmware and app up-to-date. Here are some steps that you can follow to update the firmware and app:
- Updating Firmware: You can update the firmware of your Eufy camera by following the steps below:
- Open the Eufy Security app on your smartphone.
- Tap on the ‘Devices’ tab at the bottom of the screen.
- Select the camera that you want to update.
- Tap on the ‘Settings’ icon (gear icon) in the top right corner.
- Scroll down to the ‘Firmware Version’ section and check if there is an update available.
- If there is an update available, click on the ‘Update’ button and wait for the process to complete.
- Updating App: You can update the Eufy Security app on your smartphone by following the steps below:
- Open the Google Play Store or Apple App Store on your smartphone for Eufy security app
- If there is an update available, click on the ‘Update’ button and wait for the process to complete.
It is essential to keep both the firmware and app up-to-date to avoid any issues with your Eufy camera.
Resetting the Eufy Camera
If your Eufy camera is not recording events, resetting it might help. Here are the steps to follow:
- Press and hold the reset button on the back of the camera for five seconds until the LED light turns off.
- Release the reset button and wait for the LED light to turn back on.
- Wait for the camera to complete the reset process. This may take up to a minute.
- Once the reset process is complete, the camera will restart automatically. You will need to set it up again using the EufySecurity app.
Before resetting your Eufy camera, make sure you have tried other troubleshooting steps, such as checking the motion detection settings and ensuring that the camera is connected to the internet..
It is important to note that resetting your Eufy camera will erase all of its settings and recorded footage. Make sure to back up any important footage before resetting the camera.
Overall, resetting your Eufy camera is a simple and effective troubleshooting step that can help resolve issues with recording events.
Contacting Eufy Support
If you are experiencing issues with your Eufy camera not recording events, you may need to contact Eufy support for assistance.
When contacting Eufy support, it is important to provide as much information as possible about your issue. This can include details such as the model of your camera, any error messages you are receiving, and steps you have already taken to try to resolve the issue.
How do I get my Eufy camera to record?
Here are some tips to help get your Eufy back to recording:
- Check the camera’s power source: Make sure your Eufy camera is powered on and online. If your camera is not receiving power, it will not be able to record events.
- Check the firmware: Make sure your Eufy camera has the latest firmware installed. You can check for updates in the Eufy Security App.
- Turn on the recording feature: Make sure the recording feature is turned on in the Eufy Security App. You can also adjust the recording settings to suit your needs.
- Fix connectivity issues: If your Eufy camera is not connecting to the internet, try resetting your router or modem. You can also try moving your camera closer to your router to improve the signal.
- Increase motion detection sensitivity: If your Eufy camera is not recording events, try increasing the motion detection sensitivity level in the Eufy Security App. This will ensure that your camera captures more events.
- Power cycle the Eufy cam: Try turning off your Eufy camera and unplugging it from the power source for a few minutes. Then, plug it back in and turn it on again.
- Reset the Eufy cam: If none of the above steps work, try resetting your Eufy camera to its factory settings. You can do this by pressing and holding the reset button on the camera for 10 seconds.
- Check the ambient temperature: Make sure your Eufy camera is not exposed to extreme temperatures. If the camera gets too hot or too cold, it may stop recording events.
- Replace the SD card: If your Eufy camera is not recording events, try replacing the SD card. Make sure the new card is compatible with your camera and has enough storage capacity.
Frequently Asked Questions
Why is my Eufy camera not recording to the SD card?
If your Eufy camera is not recording to the SD card, it could be due to several reasons. One common reason is that the SD card is full, and you need to delete some of the old recordings to make space for new ones. Another possible reason is that the SD card is not properly inserted or formatted, so try removing and reinserting the SD card or formatting it using the Eufy app.
My Eufy camera playback is not working, what should I do?
If your Eufy camera playback is not working, try checking your internet connection. Poor internet connection can cause playback issues. Another possible reason is that the video file is corrupted or damaged. Try deleting the video file and accessing it again.
What could be causing my Eufy outdoor cam pro not to record?
If your Eufy outdoor cam pro is not recording, it could be due to several reasons. One common reason is that the camera is not properly connected to the internet. Another possible reason is that the camera’s motion detection settings are not properly configured. Try adjusting the motion detection sensitivity or checking the camera’s battery level.
Why is my Eufy doorbell not recording motion?
If your Eufy doorbell is not recording motion, it could be due to several reasons. One common reason is that the camera’s motion detection settings are not properly configured. Try adjusting the motion detection sensitivity or checking the camera’s battery level. Another possible reason is that the camera’s firmware needs to be updated. Try updating the firmware using the Eufy app.