If you’re experiencing issues with your Ring Live View not working, you’re not alone. Many users have reported difficulties connecting to their devices and viewing live feeds. Fortunately, there are troubleshooting tips available to help you resolve the problem and get back to using your Ring device as intended.
Live View connection problems often stem from weak Wi-Fi signals. To troubleshoot, assess device RSSI in the Ring app’s Device Health. A score worse than -40 suggests device-router interference. Reboot your router, switch between 2.4 GHz and 5 GHz, or disable VPNs. Slow internet, despite strong Wi-Fi, hampers Live View. If problems persist, adjust device and video settings via Device Dashboard for a quick Ring Live View fix.
Why is Live View on Ring not working?
If you’re having trouble with Ring Live View not working, there could be several reasons why. Here are some possible causes:
- Internet Connection Issues: Ensure that your internet connection is stable and working correctly. Check your router to make sure it’s not offline. Also, contact your internet service provider to see if there are any local internet connection outages that could be causing your internet to be unreliable or slow.
- Device Settings: Check your device settings to ensure that the Live View feature is enabled. To do this, go to the Device Dashboard and tap on your device. Tap Device Settings, then Video Settings, and toggle on the Live View feature.
- Device Distance from Router: The distance between your Ring device and router can affect the quality of the Live View feature. If the device is too far away from the router, the Live View feature may not work correctly. Try moving the device closer to the router to see if this resolves the issue.
- Low Battery: If your Ring device’s battery is low, it may affect the Live View feature. Ensure that your device is fully charged or has a reliable power source.
- Device Reset: If none of the above solutions work, try resetting your device. You can reset your device by pressing and holding the setup button for 30 seconds.
By addressing these potential issues, you may be able to resolve the problem with your Ring Live View not working.
Troubleshooting Steps for Ring Live View Not Working
Toggle Live View on
If you’re experiencing Ring Live View not working, toggling Live View on may help. Here’s how to do it:
- Open the Ring app and go to the Device Dashboard.
- Tap on the device you’re having trouble with.
- Tap Device Settings.
- Tap Video Settings.
- Toggle Live View on (blue).
- Tap the caret (<) three times to take you back to the main dashboard.
Checking Internet Connection
If your Ring Live View is not working, one of the first things you should check is your internet connection. Here are some steps to follow:
- Check your Wi-Fi signal strength. You can do this by going to the device settings in the Ring app and checking the Wi-Fi signal strength. If the signal is weak, you may need to move your router closer to your Ring device or vice versa.
- Make sure your router is working properly. Check that your router is turned on and connected to the internet. You can also try resetting your router to see if that resolves the issue.
- Test your internet speed. You can use an online speed test to check your internet speed. If your internet speed is slow, you may need to contact your internet service provider to upgrade your plan.
- Disable any VPNs on your network. VPNs can sometimes interfere with the Ring app’s ability to connect to your Ring device.
- Try using cellular data as a test. Turn off Wi-Fi on your smartphone and try to pull up Live View using cellular data. If Live View works using cellular data, the issue may be with your Wi-Fi network.
By following these steps, you can ensure that your internet connection is not the cause of your Ring Live View not working.
Check the Device’s Health
If your Ring Live View is not working, the first thing you should check is the health of your device. You can do this by following these steps:
- Open the Ring app on your mobile device.
- Tap on the device that is having issues.
- Scroll down to the Device Health section.
- Check the RSSI (Received Signal Strength Indicator) for your device. If it is -40 or worse, this means there is likely an interference between your device and router. A good RSSI is between -40 and -60.
If your RSSI is poor, try moving your router closer to your device or moving your device closer to your router. You can also try resetting your router or changing the channel on your router to reduce interference.
By checking the health of your device, you can identify any potential issues that may be causing your Ring Live View to not work properly.
Switch Wi-Fi Bands
If your Ring Live View is not working, you may want to switch your Wi-Fi bands from 2.4 GHz to 5 GHz or vice versa. This can help improve the connection and resolve any issues with the Live View feature.
To switch Wi-Fi bands, follow these steps:
- Log in to your router’s settings page. You can usually do this by typing your router’s IP address into your web browser’s address bar.
- Look for the Wi-Fi settings or wireless settings section.
Find the option to switch between 2.4 GHz and 5 GHz bands. This may be labeled as “Wireless Band” or “Frequency Band”. - Select the band you want to use and save the changes.
- Reconnect your Ring device to the Wi-Fi network.
It’s important to note that not all devices support both 2.4 GHz and 5 GHz bands. Check your device’s specifications to see which band it supports before making any changes.
Switching Wi-Fi bands can also affect other devices connected to your network. If you have other devices that only support one band, they may not be able to connect to the network after the switch. Make sure to check all your devices before making any changes.
In addition to switching Wi-Fi bands, you may also want to check your internet speed, disable any VPNs on your network, and restart your router. These steps can also help improve the connection and resolve any issues with the Live View feature.
Updating Ring App
If you’re experiencing issues with your Ring Live View not working, updating your Ring app may help. Here are some steps you can follow to update your Ring app:
- Restart your mobile device. Sometimes, phones and tablets just need to be restarted. After restarting, attempt to update the Ring app again in your settings or app store.
- Uninstall and reinstall the Ring app. If you uninstall the Ring app on your mobile device and then reinstall the Ring app from your app store, you will download the latest version.
Updating your Ring app can help resolve issues with your Live View not working. Make sure to follow these steps to ensure that you have the latest version of the app installed on your device.
If updating your Ring app doesn’t resolve the issue, you can try other troubleshooting tips such as resetting your device or checking your Wi-Fi connection.
Disable your VPN or Ad guard
If you’re experiencing issues with Ring Live View not working, one possible cause could be your VPN or Ad guard. VPNs and Ad guards can interfere with the Ring app’s ability to connect to your Ring device, resulting in Live View not working correctly.
To fix this issue, you’ll need to disable your VPN or Ad guard while using the Ring app. Some VPNs and Ad guards have settings that allow you to exclude certain apps or traffic from being routed through the VPN or Ad guard. If your VPN or Ad guard has this feature, you can exclude the Ring app and Ring traffic to avoid interference.
To disable your VPN or Ad guard, follow these steps:
- Open your VPN or Ad guard app
- Look for settings related to app exclusions or traffic routing
- Exclude the Ring app or Ring traffic from being routed through the VPN or Ad guard
- Save the settings and exit the app
- Open the Ring app and try using Live View again
If disabling your VPN or Ad guard doesn’t resolve the issue, try restarting your Ring device and router. Sometimes a simple restart can fix connectivity issues.
In summary, if you’re having trouble with Ring Live View not working, check if your VPN or Ad guard is interfering with the Ring app. Disable your VPN or Ad guard, or exclude the Ring app and Ring traffic from being routed through it. Restart your Ring device and router if the issue persists.
Compatibility Problems
If you’re experiencing issues with your Ring Live View, it could be due to compatibility problems. Live View is only supported in certain browsers, so it’s important to ensure that you’re using a compatible browser before attempting to use it.
According to Ring Help, Live View is currently supported in the following browsers:
- Google Chrome (version 72 or newer)
- Mozilla Firefox (version 65 or newer)
- Safari (version 12 or newer)
- Microsoft Edge (version 17 or newer)
If you’re using a different browser, you may encounter issues with Live View. In addition, make sure that you have the latest version of the Ring app installed and that you’ve enabled the Ring Alexa Skill if you plan to use Live View with Alexa.
It’s also important to note that Live View may not work properly if you have a slow or unreliable internet connection. Ring recommends a minimum upload speed of 1 Mbps for Live View to work properly. If you’re experiencing issues with Live View, try moving your router closer to your Ring device or upgrading your internet plan to a faster speed.
In summary, if you’re having trouble with Ring Live View, make sure you’re using a compatible browser, have the latest version of the Ring app installed, and have a reliable internet connection with a minimum upload speed of 1 Mbps.
Restarting the Device
If you are experiencing issues with your Ring Live View not working, restarting your device can often help resolve the problem. Restarting the device will clear any temporary glitches that might be causing the issue and give the device a fresh start.
To restart your Ring device, follow these steps:
- Open the Ring app on your smartphone or tablet.
- Tap on the device that is having issues.
- Tap on “Device Health.”
- Scroll down to the bottom of the screen and tap on “Reboot Device.”
Give your device a few minutes to restart and reconnect to the internet. Once it is back online, check to see if the Live View is working properly.
Remember, restarting your device is a simple and effective way to troubleshoot issues with your Ring Live View. If you are experiencing issues, give this method a try before moving on to more complex solutions.
Reset the Device and Reconnect
If you are experiencing issues with your Ring Live View not working, resetting the device and reconnecting it to your network may help resolve the issue. Here are the steps to follow:
- Reset your device: Press and hold the setup button on the back of your Ring device for at least 20 seconds. This will reset your device to its default settings.
- Reconnect your device: Follow the setup instructions in the Ring app to reconnect your device to your network.
- Check your internet connection: Ensure that your device is connected to a strong and stable Wi-Fi signal. You can check the signal strength in the Ring app under the Device Health section.
- Update your Ring app: Ensure that you have the latest version of the Ring app installed on your mobile device. You can check for updates in the app store.
- Check your device settings: Make sure that Live View is enabled in your device settings. To do this, go to Device Dashboard > Device Settings > Video Settings > Live View, and toggle it on.
- Check your modes: Ensure that Live View is enabled for all relevant modes. To do this, go to Settings > Modes and toggle Live View on for each mode.
If you have followed these steps and are still experiencing issues with your Ring Live View not working, you may need to contact Ring support for further assistance.
How do I enable Live View on my Ring?
Enabling Live View on your Ring device is a simple process. Here are the steps you need to follow:
- Open the Ring app on your mobile device and tap on the device you want to enable Live View for.
- Tap on the Live View button to start the live stream.
- If you want to enable sound, tap on the speaker button. This option is available for both doorbells and security cameras.
- If you want to use Two-Way Talk, tap on the microphone icon. This option is also available for both doorbells and security cameras.
It’s important to make sure that your Ring app is updated to the latest version to get the latest Live View features and experience improvements.
If you have Ring Protect, you will have additional options available to you once you’ve ended a Live View. At the bottom of the screen, you’ll see options to:
- Save video
- Share video
- Take snapshot
If you’re having trouble accessing Live View on your Ring device, make sure that your internet is working properly and that your device is connected to a strong Wi-Fi signal. If you’re still experiencing issues, try rebooting your router or switching from 2.4 GHz to 5 GHz or vice versa. You should also check if there are any VPNs on your network that could be interfering with the connection.
Enabling Live View on your Ring device is a quick and easy process that can greatly enhance your home security. With just a few taps on your mobile device, you can start a live stream and keep an eye on your property from anywhere.
Ring Live View Black Screen
If you’re experiencing a black screen when trying to use Ring Live View, there are several things you can try to fix the issue. Here are some troubleshooting tips:
- Check your internet connection: Ring Live View requires a stable and strong internet connection. If your internet connection is slow or unstable, it can cause the black screen issue. Check your internet speed and make sure it meets the minimum requirements for Ring Live View.
- Restart your device: Sometimes, simply restarting your Ring device can fix the issue. To do this, go to the Ring app, select your device, and tap on the “Device Health” option. Then, tap on “Reconnect to Wi-Fi” and follow the on-screen instructions to restart your device.
- Check for updates: Make sure that your Ring app and device firmware are up to date. Outdated software can cause compatibility issues that lead to the black screen issue.
- Reset your device: If none of the above methods work, you can try resetting your Ring device to its factory settings. This will erase all your settings and data, so make sure to back up any important information before resetting. To reset your device, go to the “Device Health” option in the Ring app and tap on “Factory Reset.”
In summary, if you’re experiencing a black screen when using Ring Live View, try checking your internet connection, restarting your device, updating your software, or resetting your device. These troubleshooting tips should help you fix the issue and get your Ring Live View working again.